A slow internet connection nowadays is a major inconvenience simply because we use our internet connections for so much from communicating to watching the latest movies or catch up television. A slow internet or no internet connection can be a pain and can sometimes be difficult to diagnose.
There are many reason for a slow internet connection and not all of them are something you can resolve for example:
- Problems at the Telephone exchange due to upgrades or maintenance work
- Over capacity at the exchange
- Your internet provider being over subscribed
- A problem with the line from the pole to your house
- A problem with you ISP equipment
What you can do something about is possible problems in your home and we are going to look at 3 of the more common faults and possible solutions you can try.
1. Someone else using the connection
Believe it or not this is the MOST common reason for a poor internet connection in my experience. We have so many devices connected to the internet in our homes that the connection speed has to be shared across numerous devices including computer, laptops, gaming consoles, tablets, smart phones, televisions, Sky Boxes. You can see how quickly the connection can slow if just one of these devices decides to use as much of the bandwidth as possible.
To check that this is not the cause of your problem:
- Turn off all laptops and desktops apart from one
- Turn off all tablets and smart phones
- Turn off all Gaming consoles
- Disconnect TVs and Sky boxes from the internet
Once you have done this try your connection again or use a speed test website to get an idea of your speed.
2. Your Router
Most problems with an internet connection can be traced back to the router. It may not be that your router is necessarily faulty it may just need to be reset. Before trying a different router.
- Unplug the router and leave it off for at least 5 minutes
- Plug the router back in and wait for it to reboot
if that does not seem to resolve the issue it may be worth borrowing a router and connecting it to rule out a problem with your own router.
3. Wiring in your home
Your connection relies on good wiring in your home. If you are plugging the router into and extension that runs off and extension that runs off another extension you are degrading the quality of the line and therefore will see reductions in the speed you will receive.
The easiest way to check if your extension is causing the problem is to connect the router directly to the master socket. The master socket is where the line comes into your home. You may have to take the faceplate off the socket to find the “test socket” that should be labelled.
Plug the router directly into the test socket and leave it there for 48 hours and see if you notice any sped improvement. If you do not and you have confirmed the router is not faulty then the chances are it is a line fault that you are not responsible for. Contact your ISP to have them send out an engineer