You can become an even more excellent person by constantly setting higher and higher standards for yourself and then by doing everything possible to live up to those standards. – Brian Tracy
Practice the philosophy of continuous improvement. Get a little bit better every single day. – Brian Tracy
In this era of stiff neck competition, it has become mandatory for organizations to adhere to the best practices, standards and principles to achieve their corporate aims as well meet the customer requirements in their projects. In short, every business today needs to have knowledgeable employees, who can ‘self-assess’ the working terms of the organization are in norms with the customer requirements and recent industry trends. Imagine a ‘external guy’ advising an organization on the Do’s and Don’ts of business when the service is not up to the mark. This is the main reason why organizations are on their toes to adhere to the best practices in the globe.
There is a famous proverb which is often essayed by our elders – If there is one property that can be never stolen from you, it is knowledge. It is well-known that holding an ITIL certification will always offer reverence in any part of the globe, but the feather in the cap will be passing the CSI certification.
Every businesses face challenges that are further complicated by rapid improvements in technologies. Knowledge of the challenges and a CSI certification can better lead you to effectively handle any project regardless of industry. You will be able to effectively manage the three essential elements of businesses, namely the processes, people and tools. The main aim of CSI is to bring all these three together to one goal with their major focus on business requirement.
Multiple challenges are often the norm in any project and any attempt to implement the solution based on the ITIL framework would only throw the cart out of the tracks.
You do not have to follow the ITIL principles and guidelines to the dot. It is definitely not an ivory tower similar to the warrior code (Samurai) where you have to follow the code of conduct regardless of all situations. It is understandable, though, finding the perfect answer for a complex solution is a trickier option as the challenges may be different.
A brief understanding of the ITIL and CSI concepts will make you get the best ideas from the ITIL processes, compare with the challenges you face in your industry and modify them to get a perfect solution.
No wonder, ITIL was mainly developed to share knowledge from successful projects of various international organizations. Besides the framework, processes and functions, ITIL can easily help you deliver services as per the required norms if you follow the features of Continual Service Improvement.